About
I was born in Lucknow, Uttar Pradesh, India. In my school days, I changed a few schools and this made me learn to adapt to new environments and connect with people at a personal level pretty quickly.
- Birthday: 10 January 1998
- Website: https://radhikasingh10.github.io/
- Phone: +17169107687
- Birth Place: Lucknow, Uttar Pradesh, India
- Current Address: Buffalo, NY
- Degree: Pursuing MSCS @ SUNY Buffalo
- Email: rsingh57@buffalo.edu
- Citizen: Indian
I have always been fascinated by the world of computers and technology and love to
explore innovative solutions to solve real-world problems in the field of Science and Technology.
I regularly follow the breakthroughs and innovations that occur in this realm all over the globe
like the invocation of GPT models in e-platforms
to automate processes, and increase efficiency.
My core interest is in Artificial Intelligence, which include fields like Machine Learning, Deep
Learning, Computer Vision, Natural Language Processing, etc. Currently, I'm a Graduate student at
State University of New York at Buffalo in Computer Science (Artificial Intelligence Track).
Facts & Info
Bellow are some stats which shed some light on my personal information and facts
Undergrad Degree Computer Science from KIIT University Bhubaneswar
Internship Projects
Total accounting for 10 months
Conference Paper
Published in IEEE Madras Xplore
White Paper
Dell Technologies India Innovation Forum
Patent
Smart Framework to Autoheal Customer Order Experience Issues
Technical Skills
Education
Masters of Science - Computer Science
2023 - Present
State University of New York at Buffalo, NY
CGPA : NA
Bachelor of Technology - Computer Science
2016 - 2020
Kalinga Institute of Industrial Technology, Bhubaneswar - India
CGPA : 8.93 / 10
12th Board - SSC (Senior Secondary)
2014 - 2016
Bhagat Public Senior Secondary School, Kota, Rajasthan, India
Physics, Chemistry, Maths (PCM)
80.60% - Central Board Secondary Board
10th Board - HSC (Higher Secondary)
Year of Passing - 2014
Burnpur Riverside School, Burnpur, West Bengal, India
CGPA : 9.8 / 10
Internships & Projects
Industry Internship
High Radius - Bhubaneswar, Odisha, India
May 2019 - June 2019
Summer Intern
Developed a B2B AI-based Fintech web application for predicting the payment date to be made by the client based on the history using JS, Java, and Python Flask. Implemented a supervised regression model to predict the mean payment date to be made by the business client using Python Flask.
Aakar Software Services - Hyderabad [India]
July 2018 - March 2019
Web Developer Intern
I worked with a product team of six people where I developed the website of the organization, a few internal applications like newsletters using Vanilla JS, HTML, Bootstrap, MailChimp, AWS Cloud -S3B Bucket.
Patent, Project, Conference and White Papers
Smart Framework to Autoheal Customer Order Experience Issues
2023
Patent - Smart Framework to Autoheal Customer Order Experience Issues
This patent elaborates on the ways to fix customer order experience issues coming from different sources in a customer order supply chain. It further discusses on the smart framework to fix all the issues 100% so as to increase the customer order satisfaction.
International Conference on Electrical, Communication, Electronics and Instrumentation Computing (ICECEIC)
2019
Conference Paper - Deep Learning With Neural Networks
This paper briefly tells about the different models like CNN, RNN and backpropagation used for speech, and image recognition and captioning. It discusses the mathematical functions and equations used in deriving, activations functions for efficiency check, and case study analysis of image reconstruction of ancient pictures.
Major Project - UG Degree
2020
Identity Recognition - Final Project
The Python-Django enabled software determines the class of the object, i.e. living (human-being, dog, etc) and non-living (ball, equipment, etc.) using the YOLO algorithm, determines the range of the age, gender, and emotions of the living object placed in front of it using OpenCV.
Digital People APJC Rally -Dell Technologies
2022
Stretch Project
This is a FastApi-React-based web project which provides a real-time dashboard for viewing the scores of the teams gained by playing online and offline games in the APJC Dell Digital Rally. The game also has a networking recommended system. It recommends the people in the same tribe based on the maximum similarity scores.
India Innovation Forum - Dell Technologies Volume 9
2023
White Paper - CarePulse - Multidimensional Online Customer Order Support Experience Management Platform
This paper briefly explains the impact caused by customer and order issues happening on the e-commerce platform. It also explains about a real-time platform that ingests unstructured data from different platforms in the customer-order supply chain. It provides a multidimensional analytical tool for the stakeholders to view customer issues, order issues, and feature performances in real-time. The paper also discusses the proactive and reactive mechanisms, and the features to solve the customer and order issues happening in the system by reducing MTTR (Mean Time to Repair).
Climate Prediction using Time-Series Data
2023
Projects - Climate Prediction using Time-Series Data
A web app that predicts the future temperature and detects the anomalies in the climate of the major cities and the countries of the globe using supervised and unsupervised prediction models with an accuracy of 97.2%.
2023
Projects - Classification of Handwritten Characters using CNN
Utilizing CNN to classify 36 handwritten MNIST characters, achieving an accuracy of 87%, suitable for character recognition for various applications.
Work Experience
DELL INTERNATIONAL SERVICES INDIA PVT. LTD. – Bengaluru [India]
1 April 2023 - 31 July 2023
Software Engineer - 2, Global Supply Chain Management, IT
-
Collaborated and delivered features on a multidimensional intelligent post-purchase customer order analytical tool for increasing performance and decreasing issues proactively and reactively using Angular, .Net 6.0, Python, NodeJs, and MongoDB.
-
Improved the API performance by 95.2% on NodeJs, and .Net Core 6.0. and implemented the SSO used for providing authentication and authorization.
-
Automated the online customer visits of Order Status with the analytical tool through a cron job reducing the manual effort and created the CI-CD pipeline for the Nodejs, Angular, Python and .Net projects.
-
Conceptualized and delivered an MVP using the cosine similarity to segregate the customer cases under each product.
-
Implemented an insightful flow between customer issues, feature performances and customer care cases for connecting customer problems, and deriving real-time customer problems proactively.
-
Brainstormed and Implemented a Proactive Notification Service to notify the stakeholders on high-priority issues in real-time using .Net Core 6.0 and troubleshooting failures using Kibana Alert Mechanism.
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Automated and scheduled the customer visits on Order Experience Pages in Analytical Tool using Flask and Python in near-real time.
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Brainstorming and implementing the integration of real-time notification services of Digital Platform Integration in association with the Government of India.
DELL INTERNATIONAL SERVICES INDIA PVT. LTD. – Bengaluru [India]
20 July 2020 - 31 March 2023
Software Engineer - 1
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Brainstormed, and delivered the features in the legacy post-purchase order status applications using .Net 5.0, Angular, SQL SERVER, and Vanilla JS.
-
Migrated the client-side to the server-side rendering of Web Pages for improving TTI to 1.83 sec, decreasing CLS to 0.05 sec and LCP to 1.58 sec.
-
Mentored an intern in developing a real-time issue logging and fixing system for the customer-order issues occurring on customer visits which increased the CSAT to 55.1% at the end of FY22.
-
Implemented a Kafka System in Order-Returns Processor to send order-returns service requests and dispatch information to and receive updates from the CRM system on customer orders in .Net 5.0.
-
Implemented and drove multiple online fun and prediction-based Employee Engagement systems for APJC employees.
-
Implemented an online game for specially-abled children under TechCSR using TensorflowJS, Python, and PCF.
Achievements
Apprenticeship by Ericsson on Cloud Computing
Among the top 40 students to receive apprenticeship from the SMEs' of Ericsson on Cloud Computing (AWS, Redis, Docker, Kubernetes) and Value Added System in 2019.
IT Masters Program - Leadership Program
Among the top 29 Dell Digital FY21 College Graduate Employees to be awarded mentorship by the Leadership of Dell Digital for becoming future leaders in 2023.
Patent
• Radhika Singh, Smart Framework to Auto heal Customer Order Experiences Issues. Patent pending and filed on June 2, 2023
Resume
